Resume
Work Experience
COO & Co-Founder
Greenopia, CA
Fractional positions supporting stealth and early stage startups and small businesses with go to market efforts, fundraising, business development and strategy and operations. Businesses are in various stages, from stealth, pre-seed and fully funded within AI, digital media, gaming and sustainability.
- Leading investment pitches for up to $2m in funding
- Supporting sales efforts, including strategy, product-market fit and pitches
- Product development, including sourcing tech teams, business requirements and UX research
2024 - 2026
COO & Startup Advisor
Fractional positions supporting stealth and early stage startups and small businesses with go to market efforts, fundraising, business development and strategy and operations. Businesses are in various stages, from stealth, pre-seed and fully funded within AI, digital media, gaming and sustainability.
- Leading investment pitches for up to $2m in funding. Secured over $300k to date.
- Supporting sales efforts, including strategy, product-market fit and pitches
- Product development, including sourcing tech teams, business requirements and UX research
2022 – 2023
Director, Program Management, Google.org Fellow
Fostered collaboration with a diverse set of stakeholders, encompassing public and private sector organizations, with a focus on forestry, land resilience and emergent FireTech & ClimateTech.
- Program managed a cross functional team to launch beta version of a high impact open source decision support tool in association with the CA Governors Office, CNRA and the US Forest Service: Planscape.org
- Leadership role in evangelizing this specialized tool with the objective of enhancing fire resilience across 1 million acres of woodlands by 2025
2017 - 2022
Director of Product Operations, Google Technical Services
Google, Mountain View, CA
Managed and mentored a high-performance team comprising 80 product specialists, engineers and analysts, in addition to overseeing contractor engagements, fostering talent development and driving organizational goals. Highly cross functional role representing the interests of over 4 million Google Ads customers.
Promoted in May 2018.
- Unlocked over $4B in incremental revenue for the Ads business by surfacing opportunities previously blocked by product limitations, and securing dedicated project funding to enable them
- Led efficiency initiatives that saved the business over $100m in operational costs by utilizing data insights to drive product and process improvements that benefited customers and a 10,000 strong services team
2015 – 2017
Global Lead, Customer Experience & Product Operations
Google, Mountain View, CA
Promoted in May 2015
- Launched the first global dashboard to surface all customer support interactions across the Ads business
- Spearheaded significant systems infrastructure projects, successfully aligning various business segments
2010 – 2015
Global Sales Operations Manager, Large Customer Sales
Google, Mountain View, CA
Promoted in May 2011.
- Pioneered offshoring and sales support initiatives for Google’s global advertising business, focusing on cost-effectiveness and sales enhancement strategies
- Successfully launched and integrated sales support teams in EMEA, APAC and LATAM
- Developed and implemented global support performance metrics dashboards, driving a culture of operational excellence across customer support functions
2004-2010
Senior Account Manager
Google, Mountain View, CA
Expertly managed AdWords and YouTube digital campaigns for Google's high-profile clients across diverse industries including Public Sector, B2B, Manufacturing, and more.
Promoted in Jan 2006 and Jan 2008
- Managed high profile clients including the UK Government, Shell, BP, and Big 4 consulting firms, delivering tailored advertising strategies and campaigns, with a book of business worth $100m
- Took the initiative in organizing and presenting at industry events, as well as conducting regular AdWords training sessions, reinforcing brand presence and sharing expertise
Education
B.A Hons in Business Management
University of Newcastle-Upon-Tyne, United Kingdom
Skills & Expertise
Client Services | Sales & Business Development | Program Management | Presentation | Global Sales Operations | Stakeholder Management | CRM | Data Analysis| People Management | Vision & Strategy
Software:
Google Ads | CRM systems & enterprise tools | Google Workspace | Microsoft Office | AI Tools
Additional Relevant Experience
Lafferty Group, London, UK – Project Manager
Studychoice.Com – London, UK – Client Services & Business Development Manager
Kingston University – London, UK – Project Management & Marketing Support
Radnall Global – London, UK – Recruitment Start-Up, Business Development & Marketing
Frost & Sullivan – London, UK – Research Analyst in A Market Intelligence Consultancy
Products I’ve Worked With
