{"id":29,"date":"2026-01-07T04:34:28","date_gmt":"2026-01-07T04:34:28","guid":{"rendered":"https:\/\/joncross.info\/?page_id=29"},"modified":"2026-03-12T22:58:43","modified_gmt":"2026-03-12T22:58:43","slug":"resume","status":"publish","type":"page","link":"https:\/\/joncross.info\/fr\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-a674551e-c023-4666-82b8-b7448e713885&#8243; max_width=&#8221;1280px&#8221; border_radii=&#8221;off||6px|6px|&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;-30vw&#8221; box_shadow_vertical=&#8221;0px&#8221; box_shadow_color=&#8221;gcid-a674551e-c023-4666-82b8-b7448e713885&#8243; global_colors_info=&#8221;{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22background_color%22,%22box_shadow_color%22,%22background_color%22,%22box_shadow_color%22%93}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Resume&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;ac979e87-707a-496c-8980-9fb3f559d373&#8243; title_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Work Experience&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;88&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Work Experience&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;99d07c3c-b296-4da7-814a-4d532965a742&#8243; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2024 &#8211; 2026&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo_Green-2.png&#8221; title_text=&#8221;Logo_Green (2)&#8221; url=&#8221;http:\/\/www.greenopia.com&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;48%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;COO &#038; Co-Founder&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Greenopia, CA&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;#666666&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">\u25cf Product, API &amp; Verification: Designed a self-serve verification and onboarding flow for sustainable SMEs,<br \/>enabling high-integrity expansion and data trust. Led the end-to-end launch of the beta mobile app;<br \/>architected segmented data structures to enable API access for future global partnerships.<br \/>\u25cf Capital: Facilitated a $150k+ crowdfunding raise and established the operational foundations for future<br \/>institutional funding rounds.<\/span><\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2024 &#8211; 2026&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;COO &#038; Startup Advisor&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u25cf Operational Strategy: Partnering with founders to navigate scaling challenges, refine product-market fit,<br \/>and design &#8220;AI-ready&#8221; operational workflows.<br \/>\u25cf GTM Support: Supporting investment pitches and GTM efforts for stealth and early-stage startups in the AI<br \/>and Digital Media sectors.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2017 &#8211; 2023&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo-google-icon-PNG-removebg-preview.png&#8221; title_text=&#8221;Logo-google-icon-PNG-removebg-preview&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;17%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Director of Product Operations, Google Technical Services&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Google, Mountain View, CA &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Led a high-performance organization of 80 specialists and engineers. Served as the primary operational link between Product\/Engineering and global sales teams representing 4M+ customers.<br \/>\u25cf Infrastructure Transformation: Spearheaded an enterprise-wide vision to consolidate fragmented service<br \/>data into a unified infrastructure, providing the foundation for AI-integrated support and insights.<br \/>\u25cf Strategic Client Liaison: Acted as the &#8220;Voice of the Customer&#8221; to Engineering, ensuring product roadmaps<br \/>addressed real-world friction points for Google\u2019s largest global advertisers.<br \/>\u25cf Global Trust &amp; Safety: Represented Sales and Service interests from the inception of the Global Advertiser<br \/>Verification program; partnered cross-functionally to design a verification flow that balanced high-security<br \/>standards with a seamless user experience.<br \/>\u25cf Revenue &amp; Efficiency: Unlocked $4B+ in incremental revenue by identifying and removing product<br \/>limitations; realized $100M+ in operational savings through data-driven process automation.<br \/>\u25cf Regulatory De-risking: Navigated the operational rollout of GDPR, DMA, and DSA, ensuring millions of<br \/>customers remained compliant without significant drop-off in engagement.<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2022 \u2013 2023&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo-google-icon-PNG-removebg-preview.png&#8221; title_text=&#8221;Logo-google-icon-PNG-removebg-preview&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;17%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Director, Program Management, Google.org Fellow&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Fostered collaboration with a diverse set of stakeholders, encompassing public and private sector organizations, with a focus on forestry, land resilience and emergent FireTech &amp; ClimateTech.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Program managed a cross functional team to launch beta version of a high impact open source decision support tool in association with the CA Governors Office, CNRA and the US Forest Service: <\/span><a href=\"http:\/\/planscape.org\"><span style=\"font-weight: 400;\">Planscape.org<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leadership role in evangelizing this specialized tool with the objective of enhancing fire resilience across 1 million acres of woodlands by 2025<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2015 \u2013 2017&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo-google-icon-PNG-removebg-preview.png&#8221; title_text=&#8221;Logo-google-icon-PNG-removebg-preview&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;17%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Global Lead, Customer Experience &#038; Product Operations&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Google, Mountain View, CA &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Promoted in May 2015<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Launched the first global dashboard to surface all customer support interactions across the Ads business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spearheaded significant systems infrastructure projects, successfully aligning various business segments<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2010 \u2013 2015&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo-google-icon-PNG-removebg-preview.png&#8221; title_text=&#8221;Logo-google-icon-PNG-removebg-preview&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;17%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Global Sales Operations Manager, Large Customer Sales&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Google, Mountain View, CA &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Promoted in May 2011.<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pioneered offshoring and sales support initiatives for Google\u2019s global advertising business, focusing on cost-effectiveness and sales enhancement strategies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Successfully launched and integrated sales support teams in EMEA, APAC and LATAM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Developed and implemented global support performance metrics dashboards, driving a culture of operational excellence across customer support functions<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;2004-2010&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_image src=&#8221;https:\/\/joncross.info\/wp-content\/uploads\/2026\/01\/Logo-google-icon-PNG-removebg-preview.png&#8221; title_text=&#8221;Logo-google-icon-PNG-removebg-preview&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;17%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Senior Account Manager&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; title_text_color=&#8221;gcid-cd6f2156-d586-4243-8fcd-6c6750f71687&#8243; custom_margin=&#8221;||0px||false|false&#8221; title_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color%22%93}&#8221; title_font_size__hover_enabled=&#8221;on|hover&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Google, Mountain View, CA &#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Expertly managed AdWords and YouTube digital campaigns for Google&#8217;s high-profile clients across diverse industries including Public Sector, B2B, Manufacturing, and more.<\/span><\/p>\n<p><strong>Promoted in Jan 2006 and Jan 2008<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managed high profile clients including the UK Government, Shell, BP, and Big 4 consulting firms, delivering tailored advertising strategies and campaigns, with a book of business worth $100m<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Took the initiative in organizing and presenting at industry events, as well as conducting regular AdWords training sessions, reinforcing brand presence and sharing expertise<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;rgba(0,0,0,0.12)&#8221; divider_position=&#8221;center&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Education&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Education&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;99d07c3c-b296-4da7-814a-4d532965a742&#8243; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;B.A Hons in Business Management&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;9311af25-1c0a-4c72-82bd-f6ed523ba04c&#8221; custom_margin=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{%22gcid-cd6f2156-d586-4243-8fcd-6c6750f71687%22:%91%22title_text_color__hover%22%93}&#8221; title_text_color__hover_enabled=&#8221;on|hover&#8221; title_text_color__hover=&#8221;#333333&#8243;][\/et_pb_heading][et_pb_heading title=&#8221;University of Newcastle-Upon-Tyne, United Kingdom&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;17aad692-dc57-4233-b88d-288c82896995&#8243; title_text_color=&#8221;gcid-heading-color&#8221; global_colors_info=&#8221;{%22gcid-heading-color%22:%91%22title_text_color%22%93}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;dc0aa355-0647-40e9-bd2f-981500305be2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Organizational Behaviour, Contract Law, Entrepreneurship, Management Studies, Human Resource Management, Economics<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;rgba(0,0,0,0.12)&#8221; divider_position=&#8221;center&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;\/work&#8221; button_text=&#8221;View Full Work&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;92a1319d-0631-48a3-a1da-13135a243429&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Skills &#038; Expertise&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Skills &#038; Expertise&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;6fc707f2-e646-49e2-aaab-86c9b7f270fb&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;7a4cdce5-638e-45b4-b107-c1f48156fd51&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Strategy &amp; Scale: Global Scalability | Product Operations | GTM Strategy | Resource Optimization<br \/>Trust &amp; Integrity: Verification &amp; Identity Systems | Regulatory De-risking | Policy Governance<br \/>Relationship Management: High-Stakes Client Relations | Cross-functional Stakeholder Management | CX Strategy<\/p>\n<p>&nbsp;<\/p>\n<p>Google Ads | CRM Systems &amp; Enterprise Tools | Google Workspace | MS Office<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;rgba(0,0,0,0.12)&#8221; divider_position=&#8221;center&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Skills &#038; Expertise&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Additional Relevant Experience&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;6fc707f2-e646-49e2-aaab-86c9b7f270fb&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;7a4cdce5-638e-45b4-b107-c1f48156fd51&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><b>Lafferty Group,<\/b><span style=\"font-weight: 400;\"> London, UK &#8211; <\/span><b>Project Manager<\/b><\/p>\n<p><b>Studychoice.Com<\/b><span style=\"font-weight: 400;\"> &#8211; London, UK &#8211; <\/span><b>Client Services &amp; Business Development Manager<\/b><\/p>\n<p><b>Kingston University <\/b><span style=\"font-weight: 400;\">&#8211; London, UK &#8211; <\/span><b>Project Management &amp; Marketing Support<\/b><\/p>\n<p><b>Radnall Global<\/b><span style=\"font-weight: 400;\"> &#8211; London, UK &#8211; <\/span><b>Recruitment Start-Up, Business Development &amp; Marketing<\/b><\/p>\n<p><b>Frost &amp; Sullivan<\/b><span style=\"font-weight: 400;\"> &#8211; London, UK &#8211; <\/span><b>Research Analyst in A Market Intelligence Consultancy<\/b><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Companies&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-a674551e-c023-4666-82b8-b7448e713885&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{%22gcid-a674551e-c023-4666-82b8-b7448e713885%22:%91%22background_color%22%93}&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Products I\u2019ve Worked With&#8221; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;6fc707f2-e646-49e2-aaab-86c9b7f270fb&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.25.0&#8243; 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