Select Page

Resume

Work Experience

2024 - 2026

COO & Co-Founder

Greenopia, CA

Fractional positions supporting stealth and early stage startups and small businesses with go to market efforts, fundraising, business development and strategy and operations. Businesses are in various stages, from stealth, pre-seed and fully funded within AI, digital media, gaming and sustainability.

  • Leading investment pitches for up to $2m in funding
  • Supporting sales efforts, including strategy, product-market fit and pitches
  • Product development, including sourcing tech teams, business requirements and UX research

2024 - 2026

COO & Startup Advisor

Fractional positions supporting stealth and early stage startups and small businesses with go to market efforts, fundraising, business development and strategy and operations. Businesses are in various stages, from stealth, pre-seed and fully funded within AI, digital media, gaming and sustainability.

  • Leading investment pitches for up to $2m in funding. Secured over $300k to date.
  • Supporting sales efforts, including strategy, product-market fit and pitches
  • Product development, including sourcing tech teams, business requirements and UX research

2022 – 2023

Director, Program Management, Google.org Fellow

Fostered collaboration with a diverse set of stakeholders, encompassing public and private sector organizations, with a focus on forestry, land resilience and emergent FireTech & ClimateTech.

  • Program managed a cross functional team to launch beta version of a high impact open source decision support tool in association with the CA Governors Office, CNRA and the US Forest Service: Planscape.org
  • Leadership role in evangelizing this specialized tool with the objective of enhancing fire resilience across 1 million acres of woodlands by 2025

2017 - 2022

Director of Product Operations, Google Technical Services

Google, Mountain View, CA

Managed and mentored a high-performance team comprising 80 product specialists, engineers and analysts, in addition to overseeing contractor engagements, fostering talent development and driving organizational goals. Highly cross functional role representing the interests of over 4 million Google Ads customers.

Promoted in May 2018.

  • Unlocked over $4B in incremental revenue for the Ads business by surfacing opportunities previously blocked by product limitations, and securing dedicated project funding to enable them
  • Led efficiency initiatives that saved the business over $100m in operational costs by utilizing data insights to drive product and process improvements that benefited customers and a 10,000 strong services team

2015 – 2017

Global Lead, Customer Experience & Product Operations

Google, Mountain View, CA

Promoted in May 2015

  • Launched the first global dashboard to surface all customer support interactions across the Ads business
  • Spearheaded significant systems infrastructure projects, successfully aligning various business segments

2010 – 2015

Global Sales Operations Manager, Large Customer Sales

Google, Mountain View, CA

Promoted in May 2011.

  • Pioneered offshoring and sales support initiatives for Google’s global advertising business, focusing on cost-effectiveness and sales enhancement strategies
  • Successfully launched and integrated sales support teams in EMEA, APAC and LATAM
  • Developed and implemented global support performance metrics dashboards, driving a culture of operational excellence across customer support functions

2004-2010

Senior Account Manager

Google, Mountain View, CA

Expertly managed AdWords and YouTube digital campaigns for Google's high-profile clients across diverse industries including Public Sector, B2B, Manufacturing, and more.

Promoted in Jan 2006 and Jan 2008

  • Managed high profile clients including the UK Government, Shell, BP, and Big 4 consulting firms, delivering tailored advertising strategies and campaigns, with a book of business worth $100m
  • Took the initiative in organizing and presenting at industry events, as well as conducting regular AdWords training sessions, reinforcing brand presence and sharing expertise

Education

B.A Hons in Business Management

University of Newcastle-Upon-Tyne, United Kingdom

Suspendisse sagittis lorem accumsan convallis pharetra. Praesent ex ante, placerat quis purus a, tempor consectetur lorem. Integer accumsan pharetra orci nec tempor. Quisque mollis vel enim a facilisis. Aliquam ornare nunc nibh, sit amet porta diam pretium in. Cras et velit faucibus, dignissim tellus at.

Skills & Expertise

Client Services | Sales & Business Development | Program Management | Presentation | Global Sales Operations | Stakeholder Management | CRM | Data Analysis| People Management | Vision & Strategy

Software: 
Google Ads | CRM systems & enterprise tools | Google Workspace | Microsoft Office | AI Tools

Additional Relevant Experience

Lafferty Group, London, UK – Project Manager

Studychoice.Com – London, UK – Client Services & Business Development Manager

Kingston University – London, UK – Project Management & Marketing Support

Radnall Global – London, UK – Recruitment Start-Up, Business Development & Marketing

Frost & Sullivan – London, UK – Research Analyst in A Market Intelligence Consultancy

Products I’ve Worked With

Phone

Saratoga, CA 95070

Follow

in/joncross11